Schedule

Agenda is subject to change

11:00 to 18:45 Sponsors Marketplace Open
Westminster 4 & Foyer, Level -3
12:00 to 13:00 Networking Lunch
Westminster 4 & Foyer, Level -3
12:30 to 13:45 OMS is an Omnichannel Imperative
Plaza 3, Level -1
Learn how merchants are using Order Management to find omnichannel success. In this session, Michael Sonier will discuss two key OMS use cases: engage anywhere and fulfill anywhere. Michael will show how merchants are using single system of record to engage across all touchpoints and geographies. And you’ll discover how programs like Click-and-Collect, Ship-From-Store, and Ship-To-Store can have double-digit growth impact on your business.

Michael Sonier, Head of Omnichannel Products, Magento Commerce
12:30 to 13:45 Design Thinking: Focus on User Research and Prototyping
Plaza 5, Level -1
This workshop covers the basics of the Design Thinking process used at Magento with a focus on research and prototyping. Learn how to build and test ideas quickly to deliver great customer experiences and improve your business results. This session will provide case studies from Magento and several design activities to help illustrate this process.

Eric Erway, UX Manager, Magento Commerce
Guliz Sicotte, Director of Product Design, Magento Commerce
12:30 to 13:45 Special Sessions I
Understanding the Total Cost to Upgrade on Magento
Plaza 11, Level -1
Evaluating total cost and effort to upgrade an eCommerce platform is an important consideration for retailers. In this session, you will gain insights into the comprehensive research findings conducted by Magento, based on real-world client implementations. Hear directly from Magento merchants about how to best approach a project, minimize risks and upfront costs, and maximize your return on investment.

Craig Peasley, Sr. Director of Product Marketing, Magento Commerce
Alex Barbier, Director of Digital Marketing, Oliver Sweeney
14:00 to 15:00 General Session I
Westminster 2, Level -3
15:00 to 15:30 Refreshment & Networking Break I
Westminster 4 & Foyer, Level -3
15:30 to 16:00 Breakout Session I
Business Track
Westminster 2 & Foyer, Level -3


Commerce Best Practices Track
Plaza 11, Level -1


Innovations Track
Plaza 5, Level -1
Building a Growth Culture Using Business Intelligence & AB Testing
Grant Kemp, Data & Analytics Consultant, Inviqa


Technical Track
Plaza 3, Level -1
Managing Your Magento Migration Expectations
Brent Peterson Magento Evangelist, Wagento

16:15 to 16:45 Breakout Session II
Business Track
Westminster 2 & Foyer, Level -3
eCommerce & Content Management: Friend or Foe?
David Aponovich, Senior Director, Digital Experience, Acquia
Peter Sheldon, Vice President of Strategy, Magento Commerce


Commerce Best Practices Track
Plaza 11, Level -1
Customer Service, Evolved: A Guide to Keeping Shoppers Happy
Today’s customers have certain expectations for what makes an ideal online shopping experience. When leaving negative reviews or bad mouthing a brand on social media is just a click away, it’s crucial to meet and exceed customer expectations in every eCommerce interaction. What it means to offer good customer service is evolving. We surveyed thousands of consumers to find out what drives them to complain about brands and leave negative feedback. In this talk, we’ll share this research with retailers to let them know the most common areas of customer dissatisfaction, and approaches they can use to deliver the best experience possible across all channels.
Ron Bongo, CEO, Corra


Innovations Track
Plaza 5, Level -1


Technical Track
Plaza 3, Level -1
Remastering Magento 2 Frontend with React & Angular
Ricardo Tempesta, Magespecialist

16:45 to 17:15 Refreshment & Networking Break II
Westminster 4 & Foyer, Level -3
17:15 to 18:45 Special Sessions II

Magento U: Utilizing Marketing Features in Magento 2
Plaza 3, Level -1
Putting together a comprehensive marketing campaign is critical to the success of any online store. In this seminar, you will learn how to leverage the advanced Magento 2 Enterprise Edition features to create such a campaign. Through a series of demonstrations, you will gain a deeper understanding of these features and how to leverage them for your business.
Ben Marks, Evangelist, Magento Commerce


Commerce Conversations
Plaza 5, Level -1
Commerce Conversations is designed to promote networking and collaboration among MagentoLive UK attendees by facilitating the exploration of various commerce-related topics through small group discussions. Participants will share their knowledge and ideas, and will hear how others are handling common challenges and innovating in the world of commerce.

17:00 to 19:15 Solution, Technology & Hosting Partner Meeting (By Invitation Only)
Plaza 11, Level -1
19:00 to 22:00 Opening Night Networking Event

8:00 to 17:00 Sponsors Marketplace Open
Westminster 4 & Foyer, Level -3
8:00 to 9:00 Registration & Breakfast
Westminster 4 & Foyer, Level -3
9:00 to 9:30 Solutions Spotlight
Westminster 2, Level -3
Solutions Spotlight is an interactive session in which pre-selected sponsor participants will present an elevator pitch about their product or services. The purpose, usability, target audience and business impact of the product or service will all be examined in this fast-paced session.
9:45 to 11:00 Special Sessions III
More Than “Getting Paid”: Prioritizing Payment Strategy to Enable Growth
Westminster 2, Level -3
When a business decides to build the best eCommerce experience for their customers, the focus tends to be on the front end, making it as easy as possible to find and add products to the cart and get the products to them as quickly and cheaply as possible. Payments is a critical step in commerce and it tends to be a set-and-forget-it, meaning, if it’s working don’t touch it. In this day and age, payments are a critical component of e commerce and business growth. In this panel, Andy will join two successful merchants and two system integrators to discuss their experience in terms of payment integrations and technologies. They will explore when it is right to start thinking about payments and how they relate to today’s mission-critical topics, such as increasing mobile conversion, globalization, security and how payment platforms of today are about more than simply getting paid.

Andy Barker, Sr. Director of Strategy & Growth, Global Payments, Magento Commerce
Matt Parkinson, Managing Director, Gene Commerce
Edward Scott-Finnigan, eCommerce Manager, The Grow Company
Nicholas Weber, Senior Consultant, Inviqa
Mark Wood, CTO, Graze
9:45 to 11:00 Magento Technical Deep Dive
Plaza 3, Level -1
Calling all front-end developers, back-end developers, and technical executives: Delve into Magento 2 technical topics with our Magento Engineering Team experts.
9:45 to 11:00 Merchant to Merchant (By Invitation Only)
Plaza 5, Level -1
9:45 to 11:00 New Integrated Magento B2B Capabilities
Plaza 11, Level -1
Facing an ever accelerating pace of change, B2B companies are looking for solutions to transform their customer experiences. Come experience an in-depth demonstration of the new, integrated Magento B2B functionality, and how it solves real-world challenges. You’ll see core functionality in action, including company accounts, quoting, personalized catalogs and price lists, fast ordering, and more.
11:00 to 11:30 Refreshment & Networking Break III
Westminster 4 & Foyer, Level -3
11:30 to 12:00 Breakout Session III
Business Track
Westminster 2 & Foyer, Level -3


Commerce Best Practices Track
Plaza 11, Level -1


Innovations Track
Plaza 5, Level -1


Technical Track
Plaza 3, Level -1
Monitoring Your Cache Effectiveness in Magento 2
The Full Page Cache in Magento 2 uses Varnish and is an essential element to empower a performant and scalable solution. But how effective is this cache on your site? It is not always that easy to understand or see, I will discuss approaches to obtain relevant data, and methods to process this into meaningful and actionable information.
Tony Brown, Technical Director, Space 48

12:00 to 13:00 Networking Lunch
Westminster 4 & Foyer, Level -3
13:00 to 13:30 Breakout Session IV
Business Track
Westminster 2 & Foyer, Level -3


Commerce Best Practices Track
Plaza 11, Level -1


Innovations Track
Plaza 5, Level -1
Open Source Innovations in Commerce
Discover the latest open source efforts the Magento Community are contributing to commerce. In this session, you’ll learn how these efforts help deliver a more refined and technologically intuitive website to customers.
Ben Marks, Evangelist, Magento Commerce


Technical Track
Plaza 3, Level -1
Magento 2 Plugins
Douglas Radburn, Pinpoint Designs

13:45 to 14:45 Magento Business Intelligence: The Essential Dashboards of Online Leaders
Westminster 2, Level -3
In this session, Bob Moore of Magento Business Intelligence will walk through the new dashboards included in the new Magento BI Essentials tier. Bob will also explore the most important insights to be gained from each dashboard using a combination of real-world case studies and new, never-before-seen benchmarking data. Join to find out how your business stacks up.

Robert Moore, Head of Magento Business Intelligence, Magento Commerce
13:45 to 14:45 Turn Shipping Into a Profit Machine
Plaza 11, Level -1
Shipping is the not-so-secret weapon of eCommerce powerhouses: Great shipping equals great sales. With a full end-to-end, multi-carrier shipping and fulfillment solution, you can compete and grow in this ever-changing world of commerce. Learn how Magento Shipping combines intelligent automation capabilities, instant access to global carrier networks while removing complications of cross border trading, and seamless integration into Magento administration tools to help merchants accelerate revenue growth and boost business efficiency.

Paul Boisvert, VP of Product Management, Magento Commerce
Gerry McGowan, Senior Director Business Development, Magento Commerce
13:45 to 14:45 DevExchange
Plaza 5, Level -1
Calling all developers. DevExchange is your chance to discuss key developer topics and learn how your peers are tackling the same challenges.
14:45 to 15:15 Refreshment & Networking Break IV
Westminster 4 & Foyer, Level -3
15:15 to 16:15 General Session II
Westminster 2, Level -3
16:15 to 17:00 Cocktails & Networking Reception
Westminster 4 & Foyer, Level -3
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